Guarantee

Buro Seating – Guarantee Terms & Conditions

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Guarantee Definition

Selected Buro branded chairs are guaranteed for 6 or 10 years (commencing from the date of purchase) to the original purchaser against faulty manufacture. This excludes the upholstery material and fair wear and tear. The guarantee is subject to the chair being used for its designed purpose and a single shift duration i.e. 40 hours per week. A lifetime guarantee on gas lifts for selected chairs*.

If you would like to make a claim under the Buro Guarantee please direct your enquiry to the Buro reseller you purchased your chair from. They will assess your chair and where appropriate will contact Buro Seating to determine how your claim should be completed. Buro Seating staff will advise if the problem can be repaired on site or if the goods must be returned to Buro Seating for repair. Return to Base freight cost (from the Reseller to Buro) will be paid by Buro Seating provided Buro Seating have given authority for the product return or have accepted the guarantee claim.

Requirements for making a Guarantee Claim:

You must be able to:

  1. Prove you are the original purchaser
  2. Provide proof of purchase from an authorised Buro reseller (original receipt)
  3. Prove that the damage/failure is not through mis-use or neglect

To log your Guarantee Claim, please contact your Buro Seating Reseller.

* Image, Storm, Verve HB, Roma 2L MB, Roma 2L HB, Roma 3L MB, Roma 3L HB, Aura Ergo+, Persona 24/7, Everest, Metro, Metro II, Metro II HB