FAQ’s

Frequently Asked Questions.

Browse through our FAQs section for quick and easy answers to common customer questions.

 


Where can I test a Buro chair?

Our chairs can be found on display in Office Furniture stores around New Zealand and Australia. To find a supplier near you, visit our Where To Buy page.


How do I become a Buro Reseller?

There are two ways, you can either contact one of our Account Managers in your area or Contact Us and we will get back to you.


How do I order Buro product?

Once you are an official Buro reseller, you will be appointed an Account Manager for your region. You can email your orders to them or directly to our Sales Support team.


How long will it take for delivery of my order?

All un-assembled (CKD) orders received before 3pm will be dispatched that afternoon. Orders that require assembly, will be dispatched within 1-2 days. Delivery to your store or customer depends on your location, can be anything between 2-3 working days.


How do I return a product for repair?

Buro must be contacted prior to returning goods for a warranty claim and be supported by a Buro invoice number. Our staff will then advise if the problem can be repaired on site or if the goods must be returned to Buro for repair. Return to base freight cost (Reseller to Buro) will be paid by Buro if we have given authority for the product return or have accepted the warranty.


I have a question about my account, who can I talk to?

Please contact our Accounts Department.


What is the Agent Area and how do I get a login?

We have a reseller only section on our website which holds any marketing material you may need to promote Buro chairs. To gain access, you must first be an approved Buro Reseller and then your Account Manager can provide you with a login.


How do I assemble my new chair?

All Buro chairs come with a printed Assembly Instruction sheet in the box. If for some reason this is missing, you can visit our Instruction Videos on our website and follow the step by step guide on assembly.


I cannot find my chair on your website

The chairs ranged on our website are our current range, however discontinued chairs may still be available on an indent basis. Please contact your Buro Account Manager for more information.


Where can I get pictures or 3D images?

You can download a zip file from the individual product page. We aim to always provide OBJ, SKP and DWG files for our ranged chairs.